If the customer receives any defective/mismatch product, within 2 hours (in the case of perishables) or within 6 hours(in the case of non-perishables) of the receipt, the customer can contact the Customer Service for further proceedings. Samrudhi Supermarket is responsible for replacing such items.

The customer shall register the complaint/defect of the product within, 2 hours (in the case of perishables) or within 6 hours(in the case of non-perishables) from the receipt of the product, through email or by calling the Samrudhi Supermarket  customer service number or via app, for registering the complaint.

After getting confirmation from the customer care, the products should be returned in the original condition manually . The product should be returned with:

A. Original packaging and accessories.

B. Original serial number.

C. Original package with the price tags, labels, freebies and accessories and along with the original Invoice.

D. Products which were sold as combos/sets, has to be returned as such.

In case of non-availability of the stock, the company shall refund the full amount paid by the customer or he can purchase any items worth of the paid amount. The refund will be credited within 2-3 working days after acceptance.

The return policies are not applicable under the following conditions:

Change of mind after the product despatched by the company

Incidental damage due to malfunctioning/misuse of the product.

Physical damage of the product by the customer

Any damage/defect which are not covered under the manufacturer’s warranty.

If the returned product is incomplete or damaged by the customer, it will not be replaced/refunded in any manner.

Delivery Policy

A. All orders are subject to the availability of the product.

B. Samrudhi Supermarket offers free delivery for all purchases ordered via app above 1000/- over the app, within specified location.

C. Delivery Location- Items offered on our app are only available for delivery to below mentioned pincodes:

680641, 680567, 680566, 680565, 680571, 680561, 680563,680007,680027, 680026, 680562

D.In case of Non-acceptance of the product after due intimation, delivery charges and 2% of value of the product will be deducted from the customer.

Cancellation of order by Samrudhi Supermarket

1. Product No Longer Available or Temporarily Out Of Stock

2. Limitations on Quantities Available For Purchase

3. Inaccuracies or Mistakes In Product Or Pricing Or Promotion Information

4. Inaccurate Or vague Address.

6. Non-Serviceable Locations

Miscellaneous

The Customer has to agree to provide correct and accurate credit/ debit card details to the approved payment gateway for availing Services on Samrudhi Supermarket website. The customer should use a lawfully owned and valid credit/debit card. The information provided by the customer will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. The customer will be solely responsible for the security and confidentiality of their credit/ debit card details. Samrudhi Supermarket expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card.

Samrudhi Supermarket shall not be liable for any loss or damage arising directly or indirectly out of the decline of authorization for any transaction.